CONSUMER RIGHTS – WITHDRAWAL – CANCELLATION & RETURN CONDITIONS

GENERAL

If you place an electronic order through the website you are using, you are deemed to have accepted the preliminary information form and the distance sales contract presented to you.

Buyers are subject to the provisions of the Law No. 6502 on the Protection of Consumers and the Distance Contracts Regulation (Official Gazette: 27.11.2014/29188), as well as other applicable laws in force, regarding the sale and delivery of the purchased product.

Shipping costs, which are the product shipment fees, shall be paid by the buyers.

Each purchased product shall be delivered to the person and/or organization at the address specified by the buyer within a legal period not exceeding 30 days. If the product is not delivered within this period, the Buyer may terminate the contract.

The purchased product must be delivered complete, in accordance with the specifications stated in the order, and with accompanying documents such as the warranty certificate and user manual, if applicable.

In the event that the sale of the purchased product becomes impossible, the seller must notify the buyer in writing within 3 days from the date they become aware of this situation. The total amount must also be refunded to the Buyer within 14 days.

IF THE PURCHASED PRODUCT PRICE IS NOT PAID

If the Buyer does not pay for the purchased product or if the payment is cancelled in bank records, the Seller’s obligation to deliver the product ends.

PURCHASES MADE WITH UNAUTHORIZED USE OF A CREDIT CARD

If, after the product is delivered, it is determined that the credit card used for payment was wrongfully used by unauthorized persons, and the price of the product is not paid to the Seller by the relevant bank or financial institution, the Buyer must return the product to the Seller within 3 days, with the shipping cost belonging to the Seller.

IF THE PRODUCT CANNOT BE DELIVERED ON TIME DUE TO UNFORESEEN CIRCUMSTANCES

If force majeure events unforeseen by the Seller occur and the product cannot be delivered on time, the Buyer will be informed. The Buyer may request cancellation of the order, replacement with a similar product, or postponement of delivery until the obstacle is removed. If the Buyer cancels the order and made payment in cash, the amount will be refunded in cash within 14 days. If payment was made by credit card, the product price will be refunded to the bank within 14 days; however, it may take 2–3 weeks for the bank to transfer the amount to the Buyer’s account.

BUYER’S OBLIGATION TO CHECK THE PRODUCT

The Buyer shall inspect the goods or services before accepting delivery; damaged or defective goods such as crushed, broken, or torn packaging shall not be accepted from the shipping company. Goods accepted are deemed undamaged and intact. After delivery, the Buyer is responsible for protecting the product carefully. If the right of withdrawal is to be exercised, the product must not be used. The invoice must be returned with the product.

RIGHT OF WITHDRAWAL

The Buyer may exercise the right of withdrawal within 14 days from the date the purchased product is delivered to the Buyer or to the person or organization designated by the Buyer, by notifying the Seller using the contact information below, without assuming any legal or penal liability and without providing any justification.

SELLER CONTACT INFORMATION FOR WITHDRAWAL NOTICE

Company Name / Title: CUDL CLUB / AYŞE SU ALTUNTAŞ

Address:

Email: [email protected]

Phone:

WITHDRAWAL PERIOD

If the product purchased is a service, the 14-day period starts from the date the contract is signed. The right of withdrawal cannot be exercised for service contracts in which performance begins with the consumer's approval before the withdrawal period ends.

Costs arising from the exercise of the right of withdrawal belong to the Seller.

To exercise the right of withdrawal, written notification must be sent to the Seller via registered mail, fax, or email within 14 days, and the product must not be used in accordance with the terms set forth in the section “Products for Which the Right of Withdrawal Cannot Be Exercised.”

USE OF THE RIGHT OF WITHDRAWAL

The invoice of the product delivered to the Buyer or a third party must be returned. If the invoice belongs to a company, a return invoice issued by that company must accompany the returned product. Returns for corporate invoices cannot be completed without a return invoice.

The return form, the product’s box, packaging, and standard accessories, if any, must be returned complete and undamaged.

RETURN CONDITIONS

The Seller is obliged to refund the total price and return documents that place the Buyer under obligation within 10 days from receiving the withdrawal notice, and to collect the returned goods within 20 days.

If the value of the goods decreases due to the Buyer’s fault or if return becomes impossible, the Buyer is responsible for compensating the Seller’s damages proportionally. However, the Buyer is not responsible for changes or deterioration caused by proper use of the goods during the withdrawal period.

If the right of withdrawal is exercised and the total amount falls below the campaign limit set by the Seller, the discount amount granted within the campaign is cancelled.

PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED

Products prepared in line with the Buyer’s requests or personal needs, items not suitable for return, underwear bottom parts, swimsuits and bikini bottoms, cosmetic products, disposable goods, perishable goods, goods with a potential to expire, products whose packaging is opened after delivery and are not suitable for return due to health or hygiene reasons, goods mixed with other products after delivery and cannot be separated by nature, periodicals such as newspapers and magazines (except those provided under a subscription agreement), services performed instantly in electronic form or digital goods delivered instantly, and audio or video recordings, books, digital content, software programs, data storage devices, and computer consumables whose packaging has been opened by the Buyer cannot be returned. Likewise, the right of withdrawal cannot be exercised for services that begin with the consumer’s approval before the withdrawal period expires.

Cosmetics and personal care products, underwear items, swimsuits, bikinis, books, copyable software and programs, DVDs, VCDs, CDs, and cassettes, as well as stationery consumables (toner, cartridges, ribbons, etc.) can only be returned if their packaging is unopened, untested, intact, and unused.

DEFAULT AND LEGAL CONSEQUENCES

If the Buyer defaults on credit card payments, they accept and declare that they will pay interest and be liable to the bank in accordance with the credit card agreement between them and the bank. In this case, the relevant bank may resort to legal remedies and request legal expenses and attorney fees from the Buyer. The Buyer also agrees to compensate the Seller for any damages suffered due to delayed performance of the debt.